Contact

Journalists and researchers covering the Australian gambling market are welcome to quote our figures as long as the source is named and the page is linked. Give us two working days for a formal statement. We do not publish paid press releases, we do not place sponsored quotes inside existing articles, and we do not coordinate messaging with operators ahead of a review being published.

We answer within one working day for editorial questions and within two days for business queries. If you do not hear from us by day three, assume your message landed in a spam folder and resend it from a different address. Weekend messages are triaged on Monday morning. Urgent gambling-harm concerns are not something we can act on in real time — please use the services listed on our responsible gambling page.

We cannot unlock your Betano account, reverse a deposit, chase a stuck withdrawal, verify your documents or hand out promo codes outside the ones already published on this site. Those actions live inside the operator and only Betano support can handle them. We can point you to the right internal channel and describe what usually unblocks each case.

Email is the fastest way to get a reply from our editors. Use the address printed in the site footer and put the page URL in the subject line so we know which article to open. We read messages during Australian business hours, Monday to Friday, and keep an eye on the inbox on weekends for anything time-sensitive about the Betano app installer or a payout question.

If plain email is awkward, send a short note through the contact form embedded on this page. Keep it to a few sentences, tell us which guide you were reading, and if your message is about a deposit or withdrawal, do not include card numbers or passwords in the body. A screenshot of the Betano app screen you are stuck on helps more than a wall of text.

Affiliate programs, odds-feed providers, software vendors and compliance teams should use the business address listed in the footer. Please put a one-line summary in the subject and mention the Australian market up front. Our editorial line and the business line are separate inboxes with different owners — writing to editorial about a partnership slows everyone down.